Getting paid should be one of the simplest parts of running a business. Yet for many organisations, traditional bank transfers can still introduce unnecessary friction. Customers are required to enter lengthy BSB and account numbers, payments can take time to verify, and finance teams often spend valuable hours matching transactions and resolving payment queries.

As customer expectations continue to evolve, businesses are looking for payment experiences that are not only secure, but also faster and easier to use. That’s where PayID is changing the way Australian businesses accept payments.

Built on Australia’s New Payments Platform (NPP), PayID offers a modern approach to account-to-account payments—making it easier for customers to pay while helping businesses streamline the payment process.

A simpler payment experience for your customers

Convenience has become an expectation, not a competitive advantage. Whether a customer is paying an invoice, responding to a payment request or completing a purchase, the payment experience should feel quick, intuitive and effortless.

With MuliPay, businesses can offer PayID as a payment option across payment links, invoices and other supported sales channels. Instead of asking customers to enter a BSB and account number, they simply select PayID, enter their registered mobile number or email address, and authorise the payment securely through their banking app.

The result is a payment experience that’s familiar to customers and easier for businesses to manage—removing unnecessary friction without changing how you collect payments.

Paying with PayID is simple:

Faster payments. Better visibility.

For businesses, speed isn’t just about receiving funds sooner. It’s about having greater certainty and visibility over incoming payments.

Powered by the New Payments Platform (NPP), PayID enables real-time account-to-account payments, with payment confirmation available almost immediately. This gives businesses confidence that a payment has been successfully made, helping reduce delays in fulfilment, improve cash flow visibility and simplify day-to-day operations.

For organisations managing invoices, payment links or one-off transactions, that level of certainty can make a meaningful difference to both operational efficiency and the customer experience.

Built for modern Australian businesses

PayID has quickly become an important part of Australia’s evolving payments landscape because it addresses a simple challenge: making bank payments easier for everyone involved.

Customers benefit from a familiar and secure payment experience, while businesses gain a more streamlined way to accept account-to-account payments. From professional services and retail to education, real estate and healthcare, organisations across Australia are embracing PayID as part of a broader shift towards faster, more connected digital payments.

Key benefits include:

• Customers pay using a registered mobile number or email address instead of a BSB and account number.
• Fast, secure account-to-account payments through Australia’s New Payments Platform.
• Real-time payment confirmation for greater visibility.
• Simpler reconciliation with clear payment information.
• A familiar payment experience supported by participating Australian financial institutions.

Rather than replacing existing payment options, PayID gives businesses another flexible way to meet customer preferences while modernising how payments are collected.

Enable PayID with MuliPay

MuliPay makes it easy to offer PayID as part of your payment experience.

Whether you’re sending payment links, collecting invoices or accepting one-off payments, PayID gives your customers a faster, more convenient way to pay directly from their bank account using their registered mobile number or email address.

As part of the MuliPay platform, PayID integrates seamlessly alongside your existing payment methods, giving you greater flexibility while helping deliver the payment experience today’s customers expect.

If you’re ready to modernise the way your business gets paid, contact the MuliPay team today to enable PayID on your merchant account.