Understanding recurring payments in MuliPay

Recurring payments allow you to automatically collect payments from your customers on a regular basis—whether weekly, fortnightly, monthly or on a custom schedule. Instead of chasing payments or sending repeated invoices, MuliPay makes the process seamless by handling billing and collection for you.

For merchants, recurring payments are especially useful for:

• Subscriptions – e.g. software services, memberships or ongoing digital products

• Rent and property payments – consistent weekly or monthly collection

• Memberships and clubs – gyms, fitness studios or community organisations

• Professional services – consultants, contractors or retainers that bill on set intervals

With MuliPay, you can:

• Set up automated payment schedules tailored to your business needs

• Offer customers the convenience of paying via their preferred method

• Reduce admin time by eliminating manual follow-ups and invoice chasing

• Gain visibility into all recurring transactions through your merchant dashboard

Recurring payments help improve cash flow, reduce late or missed payments, and provide a better customer experience. Once your schedules are set up, MuliPay takes care of the rest—from processing the payments to tracking status and notifying you of any issues.

How do I set up a recurring payment?

Create a Payment Plan

1. Log in to the MuliPay Merchant Portal.

2. Go to the Payment Plan Page (or create via API).

3. Fill in the required details:

   • Payment Details

   • Payment Plan Type

   • Modifications (optional)

4. Click Save.

   • The payment plan status will now be Published.

Payer Subscribes to the Payment Plan with Payment Schedules

1. Open the Payment Plan Form.

2. Payer selects a payment method (Card or Direct Entry).

3. Enter Payer Details and Card/Bank details.

4. Agree to the Terms & Conditions and Privacy Policy.

5. Click Submit.
   The payer is now subscribed to the payment plan.

• Payment plan status updates to Active.

• Payment schedules are displayed in the Payment Plan Details as well as in the Payment Schedule Page.

• An email confirmation is sent to the payer containing full payment plan details.

• Payer can also download the Electronic Direct Debit (eDDR) authorization for their records.

How do I manage or edit a recurring payment?

As of now, MuliPay does not support direct modifications to an existing payment schedule or payment plan.

• You cannot: Edit or update payment details (e.g., amount, frequency, dates) once a plan is published.

• You can only:

  1. Cancel the existing payment plan or payment schedule.

  2. Create a new payment plan with the updated details.

This ensures accuracy and prevents confusion with active billing schedules.

How to cancel a recurring payment?

For Payment Plans and Schedules Created in the MuliPay App

1. Go to the Merchant’s Payment Plans Page.

2. Click the trash bin icon under the Action column.

3. Select the date of the payment plan you wish to cancel.

4. All unprocessed payment schedules will be deleted.

5. The entire payment plan will be cancelled.

For Payment Plans and Schedules Created via API

• Payment plans and schedules can also be cancelled directly via API.